FAQ's

Welcome to our Frequently Asked Questions page! Here, we’ve answered some common inquiries to help make your shopping experience at Urpetsshop easier and more enjoyable. If you don’t find the answer you’re looking for, feel free to contact us and we’ll be happy to assist you.

1. How do I place an order?

Simply browse through our website and add the products you wish to purchase to your shopping cart. Once you’re ready, proceed to checkout, enter your details, and confirm your order. You’ll receive an order confirmation email once your purchase is complete.

2. Do you ship internationally?

Currently, we offer shipping within Australia. Stay tuned for future international shipping options!

3. How can I track my order?

Once your order has shipped, we will send you a tracking number via email. You can use this tracking number to check the status of your delivery on our shipping carrier’s website.

4. What payment methods do you accept?

We accept a variety of payment methods including:

• Credit & Debit Cards (Visa, MasterCard, American Express)
• PayPal
• Afterpay (Buy Now, Pay Later)

5. How do I return or exchange an item?

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please visit our Returns & Exchanges page for detailed instructions and eligibility information.

6. Do you offer gift cards?

Yes, we offer gift cards for your loved ones who are pet owners. You can purchase them directly from our website and send them digitally.

7. How do I contact customer support?

If you have any questions or need assistance, you can reach us by:

• Email: hello@Urpetsshop.store
• Phone: +61 458 854 874
• Or by filling out our Contact Us form.

8. Can I change my order after it's been placed?

If you need to make changes to your order, please contact us as soon as possible. If your order has already been processed or shipped, we may not be able to make adjustments.

9. Are the products on your site safe for my pet?

Absolutely! All the products we sell are carefully selected to meet the highest safety and quality standards. If you have any specific concerns about a product, feel free to contact us.

10. How can I stay updated on new products and promotions?

To stay informed about the latest arrivals, special promotions, and exclusive discounts, sign up for our newsletter and follow us on social media!