Terms & Conditions

Welcome to Urpetsshop, a service provided by Ella Jad Pty Ltd. By accessing or using our website, you agree to comply with the following terms and conditions. Please read them carefully before making a purchase or using our services.

1. General Information

• Company Name: Ella Jad Pty Ltd (ABN: [Insert ABN])
• Trading Name: Urpetsshop
• Website: www.Urpetsshop.store
• Contact Information: hello@Urpetsshop.store | +61 458 854 874
• Address: Unit 4, 78 Princes Highway, Pakenham VIC 3810, Australia

2. Product Information

We make every effort to provide accurate and up-to-date information on our website regarding the products we sell. However, we do not guarantee that the descriptions, images, or other content are free from errors or omissions. Prices and availability of products are subject to change without notice.

3. Placing an Order

When you place an order through our website, you are making an offer to purchase the products you’ve selected. Once your order is received, we will send an order confirmation email. This does not mean that your order has been accepted. We reserve the right to accept or reject your order for any reason, including but not limited to product availability, pricing errors, or suspected fraud.

4. Pricing & Payments

• All prices are listed in Australian Dollars (AUD) and include applicable taxes unless otherwise stated.
• We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and Afterpay.
• Full payment is required before your order is shipped. If there are any issues with your payment, we will contact you for resolution.

5. Shipping & Delivery

• Shipping Times: We aim to process and dispatch all orders within [insert number of business days]. Delivery times vary depending on your location and the shipping method chosen at checkout.
• Shipping Costs: Shipping costs will be calculated at checkout based on your delivery address and the size/weight of your order.
• Delivery Address: It is your responsibility to provide a correct and complete shipping address. We are not liable for any delays or non-delivery caused by incorrect or incomplete address details.

6. Returns & Exchanges

We want you to be completely satisfied with your purchase. If you are not satisfied or have received a defective product, please refer to our Returns & Exchanges Policy for detailed instructions on how to return or exchange items. Certain conditions and timeframes apply.

7. Account Registration

To place an order on our website, you may be required to create an account. You agree to provide accurate and up-to-date information and to keep your account details confidential. You are responsible for all activities that occur under your account.

8. Intellectual Property

All content on the website, including text, images, logos, designs, and other materials, are the property of Ella Jad Pty Ltd or its licensors and are protected by copyright and trademark laws. You may not use, copy, or distribute any content from our website without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Ella Jad Pty Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or services. This includes, but is not limited to, damages for loss of profit, business interruption, or data loss.

10. Indemnification

You agree to indemnify, defend, and hold harmless Ella Jad Pty Ltd and its affiliates, officers, employees, and agents from any claims, damages, or expenses (including legal fees) arising from your use of our website, products, or violation of these Terms & Conditions.

11. Privacy & Data Protection

We are committed to protecting your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

12. Amendments to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page, and the updated version will include the date of the revision. Your continued use of our website after any changes constitutes your acceptance of the revised terms.

13. Governing Law

These Terms & Conditions are governed by the laws of the State of Victoria, Australia. Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts of Victoria.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

• Email: hello@Urpetsshop.store
• Phone: +61 458 854 874