Privacy Policy

At Ella Jad Pty Ltd (trading as Urpetsshop), we take your privacy seriously and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, make a purchase, or contact us for customer support.

1. Information We Collect

We may collect the following types of personal information when you use our services:

• Personal Identification Information: Name, email address, phone number, billing and shipping address.
• Payment Information: Credit card or debit card details (processed securely through third-party payment providers).
• Order Information: Details about the products you purchase, as well as the date and amount of your orders.
• Device Information: Information about the device and browser you use to access our website, such as IP address and device type.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders.
• Communicate with you regarding your orders, updates, and customer support.
• Improve our website and services based on your feedback and usage patterns.
• Send marketing communications, promotions, and newsletters (if you have opted-in to receive them).
• Prevent fraud and ensure the security of our website and services.

3. How We Protect Your Information

We implement industry-standard security measures to safeguard your personal data, including secure payment processing and encryption technologies. We also take precautions to ensure that your personal information is not accessible to unauthorized parties.

However, while we take reasonable steps to protect your personal data, please note that no method of data transmission over the internet or electronic storage is 100% secure. We cannot guarantee complete security, but we are committed to ensuring your privacy is protected.

4. Sharing Your Information

We may share your personal information with third-party service providers only for the purposes outlined in this Privacy Policy, such as:

• Payment Processors: To complete your transactions securely.
• Shipping Carriers: To fulfill your orders and deliver products to your address.
• Marketing Providers: To send promotional emails or newsletters, if you’ve opted in.

We will never sell, rent, or share your personal information with any third parties for their marketing purposes without your explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files that are stored on your device and help us improve the functionality of our site, track browsing patterns, and personalize your experience.

You can adjust your browser settings to block or delete cookies, but please note that this may affect some features of the website.

6. Your Rights

You have the following rights concerning your personal data:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete data.
• Deletion: You can request the deletion of your personal information, subject to legal requirements.
• Opt-Out: You can unsubscribe from marketing communications at any time by following the instructions in our emails or by contacting us directly.

If you wish to exercise any of these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to external websites. Please be aware that we are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before sharing any